Terms and Conditions - 28th Feb 2020

Bunnik Travel Pty Ltd – Trading As Bunnik Tours.
ACN 077 203 466 • ABN 38 077 203 466 • ATAS accreditation #A10484
45 Flinders Street, Adelaide SA 5000 Australia.

These Booking Conditions constitute the entire agreement between the parties as to their subject matter, and supercede all prior agreements and understandings between the parties. By making a booking and paying your deposit you accept the following booking terms and conditions.

Last updated 28 February 2020.

Contract

These terms and conditions are binding upon Bunnik Tours and upon any persons or entity making the booking, whether on their own behalf or on behalf of any other person or entity.
These terms and conditions form the entire agreement between the parties and supersede all prior agreements or understanding, it is subject to the law of the state of South Australia.
By making this booking and subsequent payment, you acknowledge you have read and understand your rights and obligations and accept the disclosed terms and conditions.
Your contract may also include additional terms and conditions applicable to special offers, and third parties who provide a service in connection with your tour.
If you are making a booking on behalf of another person or entity, you acknowledge that you have obtained their authority to make the booking on their behalf and to legally bind them to the terms and conditions set out.
Your Itinerary does not form part of the terms and conditions.
Amendments may be made to these terms and conditions from time to time, which will be published on our website and we will provide you with the current hard copy version upon request.
Any term which is, by its nature, intended to survive termination of the Contract survives termination.
By making this booking you agree to comply with these conditions or warrant that you have obtained authority from whom you booked the tour for, and their consent to these conditions.
You are responsible for the total price of all the bookings made.
We make no warranty about the accuracy of the tour information contained in the Bunnik Tours publicity materials and exclude all liabilities for any errors or omissions in those materials. It is the passenger’s responsibility to check material prior to booking.

Definitions

You, your, guest or passenger means the person who makes the booking or attends the tour.

Share basis – accommodation shared with other people

Contract – this document which includes terms and conditions

Force Majeure Event – means act of God, war, terrorism, fire, flood or any other extreme weather conditions, loss of power, epidemics or pandemics, industry disputes, slow-downs or other strike activities,  riots or civil disturbances, acts of government, semi government or other authorities, inability to obtain necessary license or consent or delay caused by sub-contractors, supplies or other third parties (including telecommunications carrier), material shortages or other distribution to the Tour beyond our control.

Jurisdiction – South Australia – Australian Consumer Law

Website – bunniktours.com.au

Itinerary – means the itinerary for your Tour issued by us, subject to amendments made by us from time to time in accordance with the contract.

Personal information – means information about you and any other person for who you make a booking, including your name, address, health, medical needs, dietary requirements, disability or other special requirements.

Service providers – are 3rd party providers over whom we have no control such as airlines, ground operators and hoteliers.

Comprehensive travel insurance - to cover you throughout the whole duration of the tour to cover costs associated with illness, injury, death, loss of or damage to baggage and personal items, cancellations, loss of deposit, medical and hospitalisation expenses, repatriation and curtailments expenses due to illness, the need to return home unexpectedly, evacuation expenses, and accidental death or disability.

Bunnik Travel Pty Ltd – Trading as Bunnik Tours

Deposits & payments

Deposits

A non-refundable deposit per person to secure your Bunnik Tour, together with a completed Fitness to Travel declaration form (Part 1), is required within 7 days from the date of reservation. The amounts to be paid are:

$500 pp

• Asia small group tours (air and land packages)
• Europe, Asia and Middle East small group tours (land packages)

$750 pp

• Europe small group tours (air and land packages)
• Middle East small group tours (air and land packages)

$1,000 pp

• South & Central America small group tours (air and land packages)
• Africa small group tours (air and land packages)

Payment Schedule

When a progress payment is noted on your invoice you will be required to pay this by the stated due date. Part of the progress payment may be used to cover your airfares (where applicable), taxes and fuel surcharges. At this stage we will also require a completed Passenger Pre-Registration Form and copies of your Passport. The progress payments are as follows:

• All Asia small group tours (except 5-Stans) - $1,500 pp
• All Europe and the Middle East small group tours, plus 5-Stans - $2,750 pp
• All Africa small group tours - $3,500 pp
• All South & Central America small group tours - $5,000 pp

Once payment is received we will then issue your flight tickets (where applicable), based on minimum tour numbers being met.

Final balance payment

Final payment is due 90 days prior to departure for the following tours:

• Africa (South Africa, Botswana & Kenya; South Africa & Zimbabwe; Kruger to Cape Town; Kruger & the Panorama Route)
• South America
• All Arctic & Antarctic Cruising

Final payment is due 60 days prior to departure for the following tours:

• Africa (except for South Africa, Botswana & Kenya; South Africa & Zimbabwe; Kruger to Cape Town; Kruger & the Panorama Route)
• Asia
• Central America
• Middle East
• Europe

Separate deposit payments may be required for pre and post tour extensions. We may cancel your booking if payments are not paid by the relevant due date. In the event of cancellation, the cancellation conditions set out below will apply. All prices quoted in Australian dollars must be paid in Australian dollars. Please note, on the website all Arctic and Antarctic Cruising program prices are quoted in Australian dollars however are subject to change based on the USD/AUD exchange rate at time of booking.

Bookings

Late bookings

Higher deposit payments are required for late bookings - please refer to your consultant at the time of booking. A guarantee of full payment is required at the time of booking for all bookings received within 4 weeks of departure.

Bookings sold on a share basis

Bookings may be accepted on a share room basis on the proviso that the person requesting the share reservation agrees that while every effort will be made to match suitability of the passengers including but not limited to age, we accept no responsibility for any incompatibility between persons sharing twin/triple rooms nor is there a guarantee that a share room can be provided. If a share room is not available at the time of final payment, either the single room alternative, at an additional cost, or the cancellation conditions set out below will apply at your option.

Single rooms

If, by choice or circumstance, a single room is required, then a single room surcharge will apply. While all endeavours will be made to provide you with a single room, if for whatever reason your single room is not available, then you will be provided with a refund for the applicable dates.

Fluid pricing

Bunnik Travel operates based on fluid pricing. This is the practice within the travel industry where pricing changes due to a range of factors including, but not limited to, changing airfares, market conditions and spot specials. We therefore reserve the right to change our prices without notice. This can mean that different passengers on the same tour may have been charged different prices. Bunnik Tours will not enter into any correspondence regarding any such variation in pricing. Our current pricing can be found on our website.

Changes in price and minimum numbers

Until full payment is made, all tours are subject to availability and prices are subject to change without notice. We reserve the right to change the tour components, departure date, or any other aspect of the tour at our discretion.

All tours are based on a minimum number of participants, however if this number is not reached we reserve the right to cancel or re-cost the tour as appropriate. If we re-cost and you decide not to proceed, or if we cancel the tour, your deposit is refundable in full.

In all other circumstances, your deposit is non-refundable.

Airline schedule changes

Bunnik Tours is not responsible for any schedule changes imposed by airlines. Whilst we will do our best to reschedule your touring and accommodation, Bunnik Tours is not responsible for any additional costs nor services missed as a result of an airline-imposed schedule change.

Travel & accommodation

Bunnik Travel is not itself a service provider, carrier or hotelier nor do we own aircraft, hotels or coaches. The flights, coach journeys, and other travel and hotel accommodation comprised in your holiday are provided by reputable service providers, carriers and hoteliers on their own conditions. It is important to note therefore that all bookings are subject to the terms and conditions and limitations imposed by the individual service provider, airlines, coach operators, hoteliers and other service providers (including but not limited to shipping, rail, car hire, and restaurant service providers) who provide services in relation to your tour. Some of these terms and conditions may permit the service provider to cancel, delay, divert or substitute services at their discretion, and may limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. It is your responsibility to be aware of and comply with the terms and conditions of each service provider.

Your obligations

You are obligated to:

• Follow the directions of the tour guides at all times to ensure your safety.
• Ensure that your passport is valid and does not expire within 6 months from after the last travel date.
• Obtain comprehensive travel insurance.
• Obtain visas, travel permits, health certificates and other documentation required for the tour.
• Behave in a manner that is acceptable and not offensive to other passengers and crew.
• Comply with the reasonable instructions while on tour.
• Not interfere with fellow passengers’ enjoyment of the tour.
• Be respectful to fellow passengers, crew and locals.
• Not engage in illegal or undesirable behaviour that is dangerous to yourself and others.
• Consult your doctor or travel medical specialists in your home state before travel regarding any inoculations, medications and other health precautions that should be taken in relation to travel within the regions comprising your tour.
• Abide by the laws regardless of what country you are in.

If you do not comply with the above we can withdraw you from the tour and at your own expense you must make other arrangements and we are not liable for any loss, cost or damage you may suffer or incur.

Risk and liability

While your safety is of paramount concern, it is acknowledged by all parties that there are general risks involved with travelling that are beyond our control. We are not liable to you for any loss, cost or damage you may incur as a result of these general risks which include contact with native fauna, local residents, unforeseen events and travel in remote locations.

By making this booking you agree that there are associated risks and you release us unconditionally from all liability including and not limited to:

• Tort
• Any cause of action including – injury, damage, loss, cost, delay, additional expenses, inconvenience caused directly or indirectly as a result of the inherent risks associated with the tour,
• Any force majeure events or other events beyond our control including but not limited to war, civil disobedience, terrorism, insurrection, accidents, explosion, sickness, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action. If we or our service providers are affected in any way by a force majeure event, it is our discretion to either vary or cancel any itinerary or arrangement in relation the tour as we consider necessary without, incurring any liability to you.

Each service provider is responsible for the part of the tour it conducts. Service providers are not our agents or employees and are not under our direct control. We therefore do not warrant the performance or service of any service provider. Without limitation, you release us from all liability and any claim you may have in relation to the service provider should be raised with them directly. Regardless whether the act arises with omission from the service provider including:

• Personal injury
• Loss
• Damage
• Costs & Expenses
• Property Damage

It is your responsibility to take care and diligence while on tour and you indemnify us against all actions, proceedings, claims, demands, expenses and costs (inclusive of legal costs on a full indemnity basis and whether incurred by or awarded or against us) as a result of, or arising directly or indirectly to being on tour or any act or omission by you in relation to the tour and no refund will be provided of any unused portion of the tour.

In the event of any force majeure events, we or the service provider will undertake to make other arrangements to continue the tour in a manner that can be best arranged. You acknowledge that a force majeure event may result in a cancellation of any proposed or planned tours or continuation of the proposed tour. If travel is not possible due to flooding, arrangements will be attempted to be made to continue the tour as best as can be arranged, by other means such as bus or rail. It is also acknowledged by you that the tour may not be able to be provided as advertised and we will use our best endeavours to make alternative arrangements regarding itinerary, travel and accommodation.

Let's talk fitness

At Bunnik Tours we don’t put specific age limits on our tours, but we also recognise some travellers may find our itineraries challenging.
We have a duty of care to all tour participants and the tour guides, so we do impose a firm policy on the level of fitness required by all our clients to attempt to ensure your safety and the safety of other travellers on our tours.
At Bunnik Tours our goal is for all our travellers to enjoy their tour, not struggle through it! Which is why we want to work with you to ensure you are on the best possible trip for your fitness level. We do reserve the right to refuse bookings if we feel that the requirements of the tour are too demanding.
Bunnik Tours are for independently minded travellers with good levels of mobility.

Our tours include:
1. Generous amounts of free time
2. Lots of walking
3. Local and authentic experiences including various modes of transport and accommodation

In some regions travellers can also expect:
1. Long days of travelling, at times on dirt and gravel roads in Africa
2. Extended periods at high altitude (3,000-4,000 metres) in Ecuador, Peru, Bolivia and Ethiopia
3. Extended periods of walking/hiking through humid forest areas in Rwanda
4. Limited medical facilities in remote areas

Bunnik Tours travellers are required to at least:
1. Be able to walk for a minimum of 2-3 hours on uneven surfaces without the use of any walking aid, on any given day
2. Walk up multiple flights of stairs and short, steep hills
3. Stand for a minimum of 20 minutes without needing to sit down, often in hot/humid climates
4. Carry their own luggage
5. Get on and off various modes of transport without assistance, including small boats

Passengers 75 years or over must provide a signed Fitness to Travel declaration form (Part 2) from their doctor within one month of making their booking.

While we will still confirm your place on your tour, flight tickets cannot be issued until both completed forms have been received. Additional costs may be incurred if completed forms are not received by Bunnik Tours within these time frames.

Bunnik Tours generally does not accept bookings for single travellers 80 years of age and over without a travelling companion. Neither our Tour Director nor your fellow travellers are equipped to act as a carer.

Passengers must inform us and the service provider of any medical conditions which may affect your ability to participate in the tour.

At our discretion we, including the service provider, can exclude you in a tour or in any activity if we consider that you are unable to safely participate in that tour or activity or if we consider your participation may place the safety of other guests at risk.

We exclude all liability for any illness, injury or death sustained by you on tour because of any pre-existing medical condition. You release us from all liability arising out of your medical condition, illness, or injury that you may suffer during the tour or as a result of the tour. 

Children

We understand that many of our clients may have children. Children 14 and over are welcome on our tours. For families with children younger than this we recommend a private tour. This way we can tailor the itinerary to suit your specific needs. Please feel free to contact us if you would like any further information regarding bringing your children on tour.

Travel insurance

While travel insurance is not inclusive in the tour fee, it is mandatory for all our clients travelling on a Bunnik Tour to obtain comprehensive travel insurance to cover you throughout the whole duration of the  tour to cover costs associated with illness, injury, death, loss of or damage to baggage and personal items, cancellations, loss of deposit, medical and hospitalization expenses, repatriation and curtailments expenses due to illness, the need to return home unexpectedly, evacuation expenses, and accidental death or disability. This should be taken out at time of booking.

It is your responsibility to obtain comprehensive travel insurance, however please note that travel insurance offered by credit card companies may not be considered adequate cover.

Amendment fees

A fee of $250 or more per person, per change plus any further cost we incur will be charged for any revision or alteration made to a reservation after the booking is confirmed unless the change increases the price of the booking. Costs and charges may increase the closer to the departure date that changes are made, so you should contact us as soon as possible. Amendments will be made at our discretion and may not always be possible.

Other conditions

Bunnik Tours reserves the right to cancel or withdraw bookings made for or on behalf of a client at any time at their discretion, in which event no liability with respect to the cancellation or withdrawal shall fall on Bunnik Tours, save that all the monies paid for the booking shall be refunded, less any utilised land or transport content.

The arrangement of this holiday constitutes a complete package and as such, an itemisation of costs will not be rendered. No refunds are payable on unused or partially utilised sections of the tour itinerary, where passengers amend, cancel, or otherwise vary arrangements after tour departure.

Bunnik Tours does not authorise any overseas suppliers including hotel management to promise refunds on our behalf.

Travel documents and taxes

It is your responsibility to ensure that all passports, visas, travel permits, health certificates and other documentation required for the tour are obtained and are in order. 

When you get there

Local representatives: Your documentation states the name and telephone number of our local representatives for any assistance with difficulties or changes. If you need to alter your arrangements once overseas or to add services to your booking you may do this through your local representative. Any additional costs incurred must be paid directly to the supplier of the service and may not be charged back to Bunnik Tours.

We cannot be held responsible for any subsequent complaint with arrangements booked directly with suppliers abroad.

Cancellations of confirmed services must be notified through Bunnik Tours even if you have advised the local representative. Bunnik Tours does not authorise the employees of any overseas supplier to promise refunds to clients.

Privacy and data protection

For us to process your booking we are required to obtain your personal information. 

We may also be required to release your personal information to:

• Service providers
• Customs
• Immigration authorities
• Security and credit checking organisations

In some instances, we may be required to release your personal information to authorities outside of Australia that may not have the same level of protection as Australia.

Personal information may include:

• Name
• Date of birth
• Address
• Passport details
• Visa details
• Medical conditions
• Phone and/or email
• Emergency contact details

By making this booking, you consent for us to hold and release your personal information to third parties. You also consent to us using your personal details for marketing purposes. For more details on our Privacy and Data Protection Policy please refer to our website: www.bunniktours.com.au 

Photos and marketing

You consent to us using images of you taken during the trip for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes. 

Consumer claims

While we endeavour to have all your arrangements run smoothly, occasionally problems can occur while you are away, in which case it is essential and most practical to try to resolve it locally with the provider of the service. If you are unhappy with your hotel room please inform the duty manager so the situation may be rectified on the spot.

If you fail to take these steps a claim to compensation, if any, may be reduced or denied.

If you have an unresolved complaint this should be put to us in writing detailing the efforts that were made with the local operator to resolve the issue. Please send this with supporting documentation within 30 days of the date of the service. No claim made after this period will be considered.

General

These Booking Conditions are governed by the laws applicable in the State of South Australia, and the parties agree to submit to the exclusive jurisdiction of the courts of South Australia. 

If part or all of any provision of these Booking Conditions is illegal or unenforceable, it will be severed from these Booking Conditions and will not affect the continued operation of the remaining provisions of these Booking Conditions. 

We may vary these Booking Conditions from time to time by notifying you in writing. 

Legislation in various states in Australia has highlighted the issue of Age Discrimination. In terms of style and content all persons of all ages are welcome on Bunnik Tours worldwide however have found that the consistent age demographics of our guests is between 30 and 65.

Cancellation 

Cancellation of reservation/s must be provided to us in writing and is subject to the following cancellation fee policies. Please note, for tours including airfares the below cancellation fees are on top of airline cancellation fees should your tickets have been issued.

Cancellation Fee Policy 1

• 60 days or more before departure - non-refundable deposit
• 59 to 45 days before departure - 25%
• 44 to 31 days before departure - 50%
• Within 30 days of departure - 100%

Applicable to:

• Europe
• Middle East
• Central America
• Asia
• Africa (except; South Africa, Botswana & Kenya; South Africa & Zimbabwe; Kruger to Cape Town; Kruger & the Panorama Route)

Cancellation Fee Policy 2

• 90 days or more before departure - non-refundable deposit
• 89 to 75 days before departure - 25%
• 74 to 61 days before departure - 50%
• Within 60 days of departure - 100%

Applicable to:

• South America
• Africa (South Africa, Botswana & Kenya; South Africa & Zimbabwe; Kruger to Cape Town; Kruger & the Panorama Route)

Cancellation Fee Policy 3

• 90 days or more before departure - non-refundable deposit
• Within 89 days of departure - 100%

Applicable to:

• All Arctic & Antarctic Cruising 

Special cancellation

Special cancellation charges which may be higher than those listed above apply to cruising, rail tours, specialty accommodation and special event tours. These additional charges are set by our suppliers and vary per supplier. Please check with your consultant at the time of booking. Please note that where airfares have been included in a tour package costings are based on special airfares. Depending on the airlines these incur cancellation charges once the tickets have been issued. These charges are in addition to the cancellation charges set out above and in some cases can be as high as 100% once the ticket has been issued. Airlines are responsible for the timing of refunds of air tickets.

Travel safety

For the latest government advice on travel safety and security please visit and register your holiday on www.smartraveller.gov.au

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Published 8 July 2020.

Confidence in Booking

We provide Confidence in Booking with us by:

• Reducing our deposit amount to $350 per person
• Providing flexible deposit conditions for new bookings
• Introducing a flexible amendment policy for your tour dates up to 28 days prior to departure.

We provide Confidence in Travelling with us by:

• Keeping our group sizes small. This has been this way since 2012. We use a full size coach in most locations whilst restricting our group numbers to a maximum size of 20 travellers.
• Having health and safety protocols in place across all regions for when you are travelling with us.

Contract - Travelling in Australia

These terms and conditions are binding upon Bunnik Tours and upon any persons or entity making the booking, whether on their own behalf or on behalf of any other person or entity.
These terms and conditions form the entire agreement between the parties and supersede all prior agreements or understanding, it is subject to the law of the state of South Australia.
By making this booking and subsequent payment, you acknowledge you have read and understand your rights and obligations and accept the disclosed terms and conditions.
Your contract may also include additional terms and conditions applicable to special offers, and third parties who provide a service in connection with your tour.
If you are making a booking on behalf of another person or entity, you acknowledge that you have obtained their authority to make the booking on their behalf and to legally bind them to the terms and conditions set out.
Your Itinerary does not form part of the terms and conditions.
Amendments may be made to these terms and conditions from time to time, which will be published on our website and we will provide you with the current hard copy version upon request.
Any term which is, by its nature, intended to survive termination of the Contract survives termination.
By making this booking you agree to comply with these conditions or warrant that you have obtained authority from whom you booked the tour for, and their consent to these conditions.
You are responsible for the total price of all the bookings made.
We make no warranty about the accuracy of the tour information contained in the Bunnik Tours publicity materials and exclude all liabilities for any errors or omissions in those materials. It is the passenger’s responsibility to check material prior to booking.

Definitions

You, your, guest or passenger means the person who makes the booking or attends the tour.

Share basis – accommodation shared with other people

Contract – this document which includes terms and conditions

Force Majeure Event – means act of God, war, terrorism, fire, flood or any other extreme weather conditions, loss of power, epidemics or pandemics, industry disputes, slow-downs or other strike activities,  riots or civil disturbances, acts of government, semi government or other authorities, inability to obtain necessary license or consent or delay caused by sub-contractors, supplies or other third parties (including telecommunications carrier), material shortages or other distribution to the Tour beyond our control.

Jurisdiction – South Australia – Australian Consumer Law

Website – bunniktours.com.au

Itinerary – means the itinerary for your Tour issued by us, subject to amendments made by us from time to time in accordance with the contract.

Personal information – means information about you and any other person for who you make a booking, including your name, address, health, medical needs, dietary requirements, disability or other special requirements.

Service providers – are 3rd party providers over whom we have no control such as airlines, ground operators and hoteliers.

Comprehensive travel insurance - to cover you throughout the whole duration of the tour to cover costs associated with illness, injury, death, loss of or damage to baggage and personal items, cancellations, loss of deposit, medical and hospitalisation expenses, repatriation and curtailments expenses due to illness, the need to return home unexpectedly, evacuation expenses, and accidental death or disability.

Bunnik Travel Pty Ltd – Trading as Bunnik Tours

Deposits & payments
Peace of mind with deposit flexibility – Travelling in Australia
A deposit per person to secure your Bunnik Tour, together with a completed Fitness to Travel declaration form (Part 1), is required within 7 days from the date of reservation. The amount to be paid is:

$ 350pp

Australia
Final balance payment

Final payment is due 28 days prior to departure for the following tours:

Australia
Separate deposit payments may be required for pre and post tour extensions. We may cancel your booking if payments are not paid by the relevant due date. In the event of cancellation, the cancellation conditions set out below will apply. All prices quoted in Australian dollars must be paid in Australian dollars. 

Bookings
Late bookings

Higher deposit payments are required for late bookings - please refer to your consultant at the time of booking. A guarantee of full payment is required at the time of booking for all bookings received within 4 weeks of departure.

Single rooms

If, by choice or circumstance, a single room is required, then a single room surcharge will apply. While all endeavours will be made to provide you with a single room, if for whatever reason your single room is not available, then you will be provided with a refund for the applicable dates.

Fluid pricing

Bunnik Travel operates based on fluid pricing. This is the practice within the travel industry where pricing changes due to a range of factors including, but not limited to, changing airfares, market conditions and spot specials. We therefore reserve the right to change our prices without notice. This can mean that different passengers on the same tour may have been charged different prices. Bunnik Tours will not enter into any correspondence regarding any such variation in pricing. Our current pricing can be found on our website.

Changes in price and minimum numbers

Until full payment is made, all tours are subject to availability and prices are subject to change without notice. We reserve the right to change the tour components, departure date, or any other aspect of the tour at our discretion.

All tours are based on a minimum number of participants, however if this number is not reached we reserve the right to cancel or re-cost the tour as appropriate. If we re-cost and you decide not to proceed, or if we cancel the tour, your deposit is refundable in full. For participants who have used a Bunnik Tours credit voucher to pay for the tour the amount, including the deposit, will be held in credit for future use. 

Airline schedule changes

Bunnik Tours is not responsible for any schedule changes imposed by airlines. Whilst we will do our best to reschedule your touring and accommodation, Bunnik Tours is not responsible for any additional costs nor services missed as a result of an airline-imposed schedule change.

Travel & accommodation

Bunnik Travel is not itself a service provider, carrier or hotelier nor do we own aircraft, hotels or coaches. The flights, coach journeys, and other travel and hotel accommodation comprised in your holiday are provided by reputable service providers, carriers and hoteliers on their own conditions. It is important to note therefore that all bookings are subject to the terms and conditions and limitations imposed by the individual service provider, airlines, coach operators, hoteliers and other service providers (including but not limited to shipping, rail, car hire, and restaurant service providers) who provide services in relation to your tour. Some of these terms and conditions may permit the service provider to cancel, delay, divert or substitute services at their discretion, and may limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. It is your responsibility to be aware of and comply with the terms and conditions of each service provider.

Your obligations
You are obligated to:

Follow the directions of the tour guides at all times to ensure your safety.
Ensure that your passport is valid and does not expire within 6 months from after the last travel date.
Obtain comprehensive travel insurance.
Obtain visas, travel permits, health certificates and other documentation required for the tour.
Behave in a manner that is acceptable and not offensive to other passengers and crew.
Comply with the reasonable instructions while on tour.
Not interfere with fellow passengers’ enjoyment of the tour.
Be respectful to fellow passengers, crew and locals.
Not engage in illegal or undesirable behaviour that is dangerous to yourself and others.
Consult your doctor or travel medical specialists in your home state before travel regarding any inoculations, medications and other health precautions that should be taken in relation to travel within the regions comprising your tour. 
Abide by the laws regardless of what country you are in.
If you do not comply with the above we can withdraw you from the tour and at your own expense you must make other arrangements and we are not liable for any loss, cost or damage you may suffer or incur.

Risk and liability
While your safety is of paramount concern, it is acknowledged by all parties that there are general risks involved with travelling that are beyond our control. We are not liable to you for any loss, cost or damage you may incur as a result of these general risks which include contact with native fauna, local residents, unforeseen events and travel in remote locations.

By making this booking you agree that there are associated risks and you release us unconditionally from all liability including and not limited to:

Tort
Any cause of action including – injury, damage, loss, cost, delay, additional expenses, inconvenience caused directly or indirectly as a result of the inherent risks associated with the tour,
Any force majeure events or other events beyond our control including but not limited to war, civil disobedience, terrorism, insurrection, accidents, explosion, sickness, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action. If we or our service providers are affected in any way by a force majeure event, it is our discretion to either vary or cancel any itinerary or arrangement in relation the tour as we consider necessary without, incurring any liability to you.
Each service provider is responsible for the part of the tour it conducts. Service providers are not our agents or employees and are not under our direct control. We therefore do not warrant the performance or service of any service provider. Without limitation, you release us from all liability and any claim you may have in relation to the service provider should be raised with them directly. Regardless whether the act arises with omission from the service provider including:

Personal injury
Loss
Damage
Costs & Expenses
Property Damage
It is your responsibility to take care and diligence while on tour and you indemnify us against all actions, proceedings, claims, demands, expenses and costs (inclusive of legal costs on a full indemnity basis and whether incurred by or awarded or against us) as a result of, or arising directly or indirectly to being on tour or any act or omission by you in relation to the tour and no refund will be provided of any unused portion of the tour.

In the event of any force majeure events, we or the service provider will undertake to make other arrangements to continue the tour in a manner that can be best arranged. You acknowledge that a force majeure event may result in a cancellation of any proposed or planned tours or continuation of the proposed tour. If travel is not possible due to flooding, arrangements will be attempted to be made to continue the tour as best as can be arranged, by other means such as bus or rail. It is also acknowledged by you that the tour may not be able to be provided as advertised and we will use our best endeavours to make alternative arrangements regarding itinerary, travel and accommodation.

Let's talk fitness
At Bunnik Tours we don’t put specific age limits on our tours, but we also recognise some travellers may find our itineraries challenging.
We have a duty of care to all tour participants and the tour guides, so we do impose a firm policy on the level of fitness required by all our clients to attempt to ensure your safety and the safety of other travellers on our tours.
At Bunnik Tours our goal is for all our travellers to enjoy their tour, not struggle through it! Which is why we want to work with you to ensure you are on the best possible trip for your fitness level. We do reserve the right to refuse bookings if we feel that the requirements of the tour are too demanding.
Bunnik Tours are for independently minded travellers with good levels of mobility.

Our tours include:
1. Generous amounts of free time
2. Lots of walking
3. Local and authentic experiences including various modes of transport and accommodation

In some regions travellers can also expect:
1. Long days of travelling, at times on dirt and gravel roads in Africa
2. Extended periods at high altitude (3,000-4,000 metres) in Ecuador, Peru, Bolivia and Ethiopia
3. Extended periods of walking/hiking through humid forest areas in Rwanda
4. Limited medical facilities in remote areas

Bunnik Tours travellers are required to at least:
1. Be able to walk for a minimum of 2-3 hours on uneven surfaces without the use of any walking aid, on any given day
2. Walk up multiple flights of stairs and short, steep hills
3. Stand for a minimum of 20 minutes without needing to sit down, often in hot/humid climates
4. Carry their own luggage
5. Get on and off various modes of transport without assistance, including small boats

Passengers 75 years or over must provide a signed Fitness to Travel declaration form (Part 2) from their doctor within one month of making their booking.

While we will still confirm your place on your tour, flight tickets cannot be issued until both completed forms have been received. Additional costs may be incurred if completed forms are not received by Bunnik Tours within these time frames.

Bunnik Tours generally does not accept bookings for single travellers 80 years of age and over without a travelling companion. Neither our Tour Director nor your fellow travellers are equipped to act as a carer.

Passengers must inform us and the service provider of any medical conditions which may affect your ability to participate in the tour.

At our discretion we, including the service provider, can exclude you in a tour or in any activity if we consider that you are unable to safely participate in that tour or activity or if we consider your participation may place the safety of other guests at risk.

We exclude all liability for any illness, injury or death sustained by you on tour because of any pre-existing medical condition. You release us from all liability arising out of your medical condition, illness, or injury that you may suffer during the tour or as a result of the tour. 

Children
We understand that many of our clients may have children. Children 14 and over are welcome on our tours. For families with children younger than this we recommend a private tour. This way we can tailor the itinerary to suit your specific needs. Please feel free to contact us if you would like any further information regarding bringing your children on tour.

Travel insurance 
TOURING IN AUSTRALIA

Bunnik Tours recommends taking out comprehensive travel insurance however it will not be mandatory.

Peace of Mind Amendment Option
No change fees will apply up to 28 days prior to travel to change your booked land arrangements to another date. Any fees charged by airlines or other 3rd party suppliers will apply.

Other conditions
Bunnik Tours reserves the right to cancel or withdraw bookings made for or on behalf of a client at any time at their discretion, in which event no liability with respect to the cancellation or withdrawal shall fall on Bunnik Tours, save that all the monies paid for the booking shall be refunded, less any utilised land or transport content.

The arrangement of this holiday constitutes a complete package and as such, an itemisation of costs will not be rendered. No refunds are payable on unused or partially utilised sections of the tour itinerary, where passengers amend, cancel, or otherwise vary arrangements after tour departure.

Bunnik Tours does not authorise any overseas suppliers including hotel management to promise refunds on our behalf.

Travel documents and taxes
It is your responsibility to ensure that all passports, visas, travel permits, health certificates and other documentation required for the tour are obtained and are in order. 

When you get there
Local representatives: Your documentation states the name and telephone number of our local representatives for any assistance with difficulties or changes. If you need to alter your arrangements once overseas or to add services to your booking you may do this through your local representative. Any additional costs incurred must be paid directly to the supplier of the service and may not be charged back to Bunnik Tours.

We cannot be held responsible for any subsequent complaint with arrangements booked directly with suppliers abroad.

Cancellations of confirmed services must be notified through Bunnik Tours even if you have advised the local representative. Bunnik Tours does not authorise the employees of any overseas supplier to promise refunds to clients.

Privacy and data protection
For us to process your booking we are required to obtain your personal information. 

We may also be required to release your personal information to:

Service providers
Customs
Immigration authorities
Security and credit checking organisations
In some instances, we may be required to release your personal information to authorities outside of Australia that may not have the same level of protection as Australia.

Personal information may include:

Name
Date of birth
Address
Passport details
Visa details
Medical conditions
Phone and/or email
Emergency contact details
By making this booking, you consent for us to hold and release your personal information to third parties. You also consent to us using your personal details for marketing purposes. For more details on our Privacy and Data Protection Policy please refer to our website: www.bunniktours.com.au 

Photos and marketing
You consent to us using images of you taken during the trip for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes. 

Consumer claims
While we endeavour to have all your arrangements run smoothly, occasionally problems can occur while you are away, in which case it is essential and most practical to try to resolve it locally with the provider of the service. If you are unhappy with your hotel room please inform the duty manager so the situation may be rectified on the spot.

If you fail to take these steps a claim to compensation, if any, may be reduced or denied.

If you have an unresolved complaint this should be put to us in writing detailing the efforts that were made with the local operator to resolve the issue. Please send this with supporting documentation within 30 days of the date of the service. No claim made after this period will be considered.

General
These Booking Conditions are governed by the laws applicable in the State of South Australia, and the parties agree to submit to the exclusive jurisdiction of the courts of South Australia. 

If part or all of any provision of these Booking Conditions is illegal or unenforceable, it will be severed from these Booking Conditions and will not affect the continued operation of the remaining provisions of these Booking Conditions. 

We may vary these Booking Conditions from time to time by notifying you in writing. 

Legislation in various states in Australia has highlighted the issue of Age Discrimination. In terms of style and content all persons of all ages are welcome on Bunnik Tours worldwide however have found that the consistent age demographics of our guests is between 30 and 65.

Peace of Mind Cancellation Fee Policy
Cancellation of reservation/s must be provided to us in writing and is subject to the following cancellation fee policies.

Cancellation Fee Policy Australia

28 days or more before departure – Deposit to be held in Credit
27 to 15 days before departure - 50%
Within 14 days of departure - 100%
Applicable to:

Australia 
Cancellation Fee Policy using Bunnik Tours Credits

The above noted fee structure will apply however the remainder of your credit will continue to be held in credit and is non-refundable.

Special cancellation

Special cancellation charges which may be higher than those listed above apply to cruising, rail tours, specialty accommodation and special event tours. These additional charges are set by our suppliers and vary per supplier. Please check with your consultant at the time of booking. Please note that where airfares have been included in a tour package costings are based on special airfares. Depending on the airlines these incur cancellation charges once the tickets have been issued. These charges are in addition to the cancellation charges set out above and in some cases can be as high as 100% once the ticket has been issued. Airlines are responsible for the timing of refunds of air tickets.

Travel safety
For the latest government advice on travel safety and security please visit and register your holiday on www.smartraveller.gov.au